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Something broke online? What to do in the first hour
Stay calm. Most problems that look like disasters online can be fixed. Find yours below. Each one says what to check first and what to do in the first hour.
Last updated: Oct 2026
Our website is down
- Open it on your phone, using mobile data instead of Wi-Fi. Still down?
- Check your email for a renewal notice for your domain or hosting. An expired card is the most common cause.
- Call the company that hosts your website. Ask: "Is my site down, and why?"
- Meanwhile, make sure your Google profile has your phone number, so customers can still reach you.
Google says we're closed
Our Google profile was suspended
Our email or website was hacked
- Change the password of your email first, then the website, from a device you trust.
- Turn on two-step verification wherever you can.
- Tell customers, if your email sent them strange messages: "Please ignore any message from us asking for payment or a password."
- Never give a code sent to your phone to someone who called you.
The phone number on Google or our website is wrong
- Fix it on Google first, then on the website.
- Tap the number on your phone to make sure it dials.
- Check Apple, Bing, Yelp and Facebook the same day.
Our emails go to spam
- Ask a customer to check spam and mark your message "not spam".
- Ask whoever set up your email to check that it's set up to prove it's really from you. Ask for "SPF, DKIM and DMARC" by name.
Someone left a fake review
I can't log in to anything
Questions owners ask
Is it an emergency?
If customers can't reach you, treat it as urgent. Most fixes take minutes once you know the cause.
Can you fix it today?
We'll tell you on the call what we can do and the price before we start.
What does a fix cost?
Quick fixes are $30; most standard fixes are $75. You approve the price first.
Show me what customers see
No passwords · No call needed · Read by a person