SYLVANIA DISCONNECT TOOL

Customers have questions. Does your business answer them?

Sylvania checks your business from a potential customer’s side—your services, prices, reviews, and how to contact or book with you.

We find where those details may not match what customers need to choose, and recommend what to check or change first.

Find the disconnect before you spend more.

Check my business

Free initial check. Manually reviewed.

Compare your business with competitors

See what customers can find, understand, and trust when comparing your business with competing businesses in your market.

Free initial check. Manually reviewed; fuller comparison scoped separately.

E01 — First disconnect E02 — Deeper cause E03 — Full buyer path

Truth before spend. Diagnosis before action.

You know your business. Your customer sees what reaches them.

Sylvania finds the disconnect between what your buyer needs to decide and what your business is actually showing.

A customer can understand what you sell and still wonder:

— Is this right for my situation?
— What gives me reason to trust it?
— How does it compare with my other options?
— What happens if I call, book, or request a quote?

We examine public evidence to understand the questions, expectations, and choices a potential customer may bring. Your goals and what the business can deliver stay part of the comparison—more inquiries only help when they fit.

How the Disconnect Tool Works

1.
Start with your business and the customer's situation.
We begin with your goals, the customer decision, and what your business can actually deliver.
2.
Follow the public path.
We review the agreed public sources a potential customer may encounter.
3.
Compare the customer's question with your answer.
We compare fit, trust, alternatives, and next-step questions with the offer, proof, process, and next step the business shows.
4.
Show the supported finding.
We separate what the evidence supports from inferences and unknowns; no supported disconnect is a valid answer.
5.
Identify what to check or change first.
You decide whether to verify, correct, leave things alone, or scope separate help.

Public evidence gives clues about customer decisions. We distinguish observations, owner-confirmed facts, hypotheses, and unknowns. Customers can revisit options, seek reassurance, postpone, or choose nothing; we do not assume a single straight path.

What a disconnect can look like

A wellness practice

Possible customer question:: “How do I know where to start?”
What the business shows:: A list of therapies.
Possible correction:: Explain the initial conversation, if that reflects the practice's actual process.

A chauffeured transport business

Possible customer question:: “How will I know my pickup is confirmed?”
What the business shows:: Vehicles and ride categories.
Possible correction:: Show those steps beside the request action, if the owner confirms them.

Illustrations, not reported customer findings or measured results. No private case details are included.

The Disconnect Tool. Three depths.

E01

First visible disconnect

Where does one public path first stop answering the buyer?

A free, manually reviewed check of one decision and one agreed public path. It identifies a supported visible mismatch if the evidence supports one—not a claim about what a real buyer privately thought.

Start my free disconnect check

E02

Deeper cause

What could explain one selected disconnect?

An optional, bounded investigation of one unresolved disconnect. It weighs possible explanations, counter-evidence, and what still needs verification.

See review details

E03

Full buyer decision path

Where does the full agreed path stop matching the business?

A manually reviewed investigation across the agreed trigger, search behavior, trust, comparison, and customer path. It separates supported findings, possible explanations, and unknowns.

See review details

Free/public sources come first. Paid sources are optional evidence layers when a specific question warrants them, mainly in E03 or acquisition scaling.

E01 stands on its own. If a deeper review would answer an unresolved question, we explain that question and the proposed scope before you choose.

What you receive

— The customer decision examined.
— The relevant evidence and business information.
— A supported disconnect, if one is found.
— What remains uncertain.
— What to check or change next—and why.

A visible mismatch alone does not establish lost revenue or prove why a customer did not buy.

You decide what happens next: make any needed change yourself, use another specialist, or ask Sylvania about further help.

Before someone sells you the answer, make sure you have the right question.

Before buying ads, a website, or another tool, check whether customers have what they need to make a decision.

What do customers need before taking the next step?

Call. Book. Get a quote. Visit. Buy.

Tell us what you offer, who it’s for, and what your business can deliver. We start there, then check whether a potential customer can understand the offer, assess it, and take that step.