Sylvania Full Customer Diagnostic
A complete examination of how customers discover, compare, choose, buy from, return to, recommend, or leave your business.
What you receive
- — what helps customers discover and choose the business;
- — where potential or existing customers may be lost;
- — what contributes to repeat business and referrals;
- — confirmed findings, conflicting evidence, and remaining unknowns;
- — competitor and alternative context when relevant;
- — what is healthy and should not be changed;
- — priorities and a practical next step;
- — what the owner can fix independently;
- — where Sylvania can help, if appropriate;
- — how an authorized correction should be checked afterward.
What happens
- 1
Business Intake
- 2
Outside-In Examination
- 3
Owner Review
- 4
The Sylvania Answer
- 5
Your Decision
- 6
Fix and Verify — only if separately scoped and authorized
A Sylvania Full Customer Diagnostic may conclude: No action, Verify first, Owner can fix, No current Sylvania solution, or Sylvania can help.
Request a Sylvania Full Customer Diagnostic
If you already completed a Deeper Review, your answers carry forward. We ask only for missing information that could materially change the investigation.
Submitting this form does not authorize changes, spending, outreach, advertising, or production work. Sylvania confirms scope and price before the investigation begins.
Qualifying payments are credited toward the immediately next eligible level or authorized Sylvania work when the customer continues within 30 calendar days in the same active case.